NASHVILLE, Tenn. – INFINITI has pioneered thoughtful hospitality and elevated touches that take the luxury experience beyond the car. The latest chapter in INFINITI's promise to deliver a first-class ownership experience brings a personalized, welcome program for clients purchasing the all-new 2025 QX80.
After the initial delivery of the QX80, owners will have a dedicated INFINITI Client Experience Coordinator1, who will establish contact with the client after purchase to ensure they feel satisfied with and connected to their new QX80. Coordinators answer initial vehicle questions and assist with enrolling in connected car technologies, including the MyINFINITI app and Owner Portal.
MyINFINITI Expert2 takes it a step further by providing a tailored, in-person or virtual visit a few weeks after purchase. During these appointments, tech experts demonstrate key QX80 features, like Klipsch audio system with Individual Audio, Biometric Cooling and Invisible Hood View, and answer questions that may arise after clients have spent some time behind the wheel of their new vehicle. The goal is to ensure clients feel familiar and confident with all the features their new QX80 has to offer.
These new steps in the ownership journey will help clients feel at home in their vehicle. Included at no additional cost to clients, they exemplify how INFINITI's view of luxury – an experience that transcends a purchase – is constantly evolving to bring a personalized touch to the ownership experience.
"INFINITI's thoughtful hospitality origins date back to 1989, when the brand was established 35 years ago. As we brought the all-new 2025 QX80 to market, we also wanted the ownership experience to match the level of exceptional design, performance and craftsmanship," said Bob Welby, senior director, Operations, INFINITI USA. "Programs like INFINITI Exclusives introduce an entirely new level of hospitality; it's our way of making ownership truly memorable."
INFINITI Exclusives, Client Experience Coordinators and MyINFINITI Expert build on existing INFINITI programs that make ownership more effortless, more convenient and more seamless for clients. INFINITI Premium Care3 is an integrated maintenance plan that provides a suite of benefits including inspections, oil changes and tire rotations. It is complemented by INFINITI Valet4, where a client's vehicle can be picked up from their home or workplace and returned when service is complete.
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About INFINITI
INFINITI Motor Company is headquartered in Yokohama, Japan, with operations around the world including regional offices based in the Americas, China and INFINITI International Markets in Dubai. INFINITI premium automobiles are assembled in manufacturing facilities in Japan, North America and China. INFINITI design studios are located in Atsugi-Shi (near Yokohama), London, San Diego and Shanghai.
More information about INFINITI and its industry-leading technologies can be found at www.INFINITIUSA.com. You can also follow INFINITI on Facebook, Instagram, LinkedIn, X (formerly Twitter), and see all of our latest videos on YouTube.
Marleen Yowakim
Manager, INFINITI USA Communications
615-917-2348
Marleen.Yowakim@infiniti.com
- The INFINITI Client Experience Coordinator Program is included for up to a one-year period beginning on the purchase date of a new 2025 INFINITI QX80. Program is not transferable to subsequent owner(s). INFINITI Client Experience Coordinators are available during the following business days/hours: Monday-Friday: 8am-5pm CST.
- MYINFINITI Expert is available to clients who purchase or lease a new 2025 INFINITI QX80 from an INFINITI retailer from retailer stock ("Eligible Vehicle"). MYINFINITI Expert is available only once per Eligible Vehicle. Other restrictions apply. Subject to change at any time and/or termination without notice.
- INFINITI Premium Care is included with each new <2023 or newer> INFINITI vehicle purchase or lease from retailer stock. Coverage provided through Elite Protection Program. For complete information read your actual service contract. In Florida, INFINITI Elite Extended Protection Program is backed by IESNA, Inc., P.O. Box 685004, Franklin, TN, 37068-5004. License #60128.
- INFINITI Valet service available at participating INFINITI retailers. Each retailer is independently operated. Availability of services or amenities may vary by retailer. Restrictions apply. Contact retailer for details.
