NASHVILLE, Tenn. – INFINITI remains focused on its mission to elevate the client experience, earning the number one spot among U.S. luxury brands in the 2023 Automotive Reputation Report, as established by Reputation, the global leader in reputation experience management.
INFINITI earns the top rank with a Reputation Score of 743 points. INFINITI also holds the highest visibility and engagement score of the U.S Luxury Brand category at 74 and 89 points, respectively.
"We are honored to be recognized by Reputation for our commitment to the client experience," said Craig Keeys, group vice president, INFINITI Americas. "At INFINITI, our mission of providing an experience that's about more than just the car has always been core to who we are. We look at every part of the journey to ensure we're ahead of the curve for the future of luxury and our honored guests."
Additionally, INFINITI Nashua ranked as the top retailer among luxury and non-luxury brands in the report.
The 2023 Automotive Reputation Report is one of the most comprehensive rankings in the market, and includes three categories of criteria: sentiment, visibility, engagement. As consumer feedback continues to drive success in the auto industry, these factors had a significant impact on INFINITI's score: customer service, staff, sales, competence, speed.
In the 2022 and 2021 Automotive Reputation Report, INFINITI ranked second and first, respectively, among U.S. luxury brands.
For additional details on the 2023 Automotive Reputation Report, please see the comprehensive report on their Reputation website.
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INFINITI Motor Company is headquartered in Yokohama, Japan with operations around the world including regional offices based in the Americas, China and INFINITI International Markets based in Dubai. The INFINITI brand of premium automobiles are assembled in manufacturing facilities in Japan, North America and China. INFINITI design studios are located in Atsugi-Shi near Yokohama, London, San Diego and Beijing.
More information about INFINITI and its industry leading technologies can be found at www.INFINITIUSA.com. You can also follow INFINITI on Facebook, Instagram, Twitter, and see all our latest videos on YouTube.
Contacts - INFINITI Communications
Manager, INFINITI Corporate Communications