NASHVILLE, Tenn. – Once again, J.D. Power has recognized INFINITI's efforts to deliver a convenient and comfortable car buying experience.
Last week, J.D. Power ranked INFINITI No. 2 in its annual J.D. Power Sales Satisfaction Index (SSI) Study. Despite significant headwinds from global supply chain disruptions and other factors, the INFINITI brand easily outpaced the luxury segment average and other rivals.
"We are proud of our INFINITI teammates and partners' efforts to deliver an easy, safe, and satisfying car buying experience," said Jeff Pope, group vice president, INFINITI Americas. "Despite significant challenges again this year, our retailers and team rose to the challenge and helped to keep our promise as a human-centric brand."
J.D. Power's annual survey measures buyer satisfaction across six factors that include delivery, dealer personnel, facilities, deal-making, and retailers' websites. INFINITI finished in the top two of each category, underscoring the significant efforts of its retailers in 2021.
INFINITI's exceptional vehicle-purchase efficiency measures also helped lead it to its outstanding result in the study. In addition to INFINITI's powerful online experience, INFINITI NOW, which launched in 2020 and provides an online personal shopping tool, retailers' use of tablet computers while shopping, exceptional facility and hospitality standards, customer follow-up procedures, and service introductions vaulted INFINITI ahead of many competitors.
For more information about INFINITI's vehicles and online shopping experience, visit INFINITI USA's newsroom.
About INFINITI
INFINITI Motor Company is headquartered in Yokohama, Japan with operations around the world including regional offices based in the Americas, China and INFINITI International Markets based in Dubai. The INFINITI brand of premium automobiles are assembled in manufacturing facilities in Japan, North America and China. INFINITI design studios are located in Atsugi-Shi near Yokohama, London, San Diego and Beijing.
More information about INFINITI and its industry leading technologies can be found at www.INFINITIUSA.com. You can also follow INFINITI on Facebook, Instagram, LinkedIn, Twitter, and see all of our latest videos on YouTube.
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Contacts - INFINITI Communications
Kyle Bazemore
Director, INFINITI Americas Corporate Communications
615-739-8404
kyle.bazemore@infiniti.com
Alexandra Amelang
Manager, INFINITI U.S. Corporate Communications
615-238-1606
alexandra.amelang@infiniti.com
Aileen Clarke
Manager, INFINITI U.S. Product and Brand Communications
949-359-1112
aileen.clarke@infiniti.com
